From first message to closed order — handled by AI, across every channel 24/7.
Nexus Connect brings WhatsApp, Instagram, Facebook, Email, and Web Chat into one workspace. AI handles the routine 80% — replies, qualification, payment links, bookings, follow-ups. Your team handles the nuanced 20%, with full context.
The real problem
Buyers don’t follow your sales process.
They ask on Instagram, call after hours, compare on WhatsApp, request a GST invoice by email — and expect the next reply to remember everything. Nexus keeps the conversation moving without your team chasing context.
decision layer
How a sale runs on Nexus
The exact workflow your customers will experience
Capture every enquiry
WhatsApp, Instagram, Facebook, email, web chat, and calls land in one AI workspace.
Qualify the enquiry
Nexus asks the right questions, checks intent, and routes hot leads to your team.
Send payment or booking links
Product cards, Razorpay links, appointments, and confirmations happen inside the chat.
Follow up automatically
Delivery updates, reminders, review requests, and team handoffs keep the conversation moving.
A missed call becomes a booked appointment and a sale — with the full transcript on the contact.
AI Voice AgentsNEW
Never miss a buyer because your team missed a call.
AI voice agents answer inbound phone and WhatsApp calls, qualify the enquiry, book appointments, capture order details — and save the full transcript and recording inside Nexus Connect, on the same contact as their chats.
Two-way WhatsApp calling and regular phone calls, one AI
Intent extracted live — bookings and payment links triggered mid-call
Hand the call to your team any moment, with everything captured
Try the AI voice agent — live, right now.
Call InSynapse on WhatsApp and talk to our AI agent in English or Hindi. Real-time, two-way conversation. No signup. No demo gating.
Opens WhatsApp with the chat pre-filled. Once inside, tap the call icon in the chat header to talk to the AI agent. Requires WhatsApp on your device.
Nexus Connect
The AI workspace where conversations become revenue.
Shared team inbox — every channel in one place, with AI ↔ team handoff in one click.
AI sales assistant — answers instantly, qualifies, sends product cards and payment links.
Campaigns & follow-ups — behavioral segments, health-scored before you press send.
Payments & booking flows — Razorpay links and native WhatsApp Flows, inside the chat.
Handoffs & analytics — full-context handoffs to your team; every AI conversation scored.
Campaigns are health-scored before they send — not after they fail.
Why trust it
Real infrastructure, not promises.
Everything on this page runs in production today — on official APIs, with GDPR-grade data controls where PII is redacted before the AI ever sees it. All of it is yours to inspect in the demo.
Built on official Meta APIs
WhatsApp Cloud API, Instagram and Messenger as direct integrations — InSynapse is a Meta Tech Provider, not a middleman reselling access.
Billing and payments, built in
GST-compliant invoicing, rupee pricing, and Razorpay payment links sent inside the conversation — customers pay without leaving the chat.
Human control by design
Every AI reply carries a confidence score, every conversation a QA score — with transcripts, one-tap takeover, and versioned AI you can audit and roll back.
Developer-ready when you are
V1 REST API, HMAC-signed webhooks, an embeddable web chat widget, and MCP tooling for AI clients.
Also from InSynapse
Built on the same Nexus platform
Our apps & store
Abondance
Coming SoonFinancial abundance, intelligently
Before the demo
Questions teams ask us first.
Practical answers on setup, safety, and what a rollout actually involves. Anything else — bring it to the demo.
See detailed FAQs per product →Can we use our existing WhatsApp Business number?
Yes. If your number is on the WhatsApp Business Platform (Cloud API), it connects directly. If it is on the regular WhatsApp app, we help you migrate it to the Cloud API — about 10 minutes.
How is Nexus AI different from a chatbot?
It takes actions, not just replies: it qualifies intent, sends product cards and payment links, books appointments, triggers WhatsApp Flows, scores every conversation, and hands off to your team with full context.
How do AI voice agents fit in?
Voice lives beside chat on the same customer profile. A call is answered and transcribed live, bookings or payment links happen mid-call, and the recording plus transcript land on the same contact as their WhatsApp history.
Can humans control or stop the AI?
Yes — takeover is one tap from any conversation. Every AI reply carries a confidence score, every conversation a QA score, and your team sees the full context the AI had when it replied.
What should we bring to a demo?
Your real channels, your catalog or service list, common customer questions, booking rules, and one follow-up campaign you want automated. The demo runs on your use case, not a script.
See Nexus on your own use case
A personalised demo on your actual catalog, channels and campaigns — no deck, no generic tour. Or start free and explore at your own pace.